Phone Etiquette & Scheduling

Phone manners shape a company's first impression. Polite wording and clear communication are key.

네, 한빛상사 영업팀 이지은입니다.

ne, hanbit-sangsa yeongeoptim i jieun-imnida.

Yes, this is Lee Jieun from the Sales Team at Hanbit Corporation.

실례지만 어디시라고 전해 드릴까요?

sillyejiman eodisirago jeonhae deurilkkayo?

Excuse me, may I ask who is calling?

죄송합니다만, 담당자가 잠시 자리를 비웠습니다.

joesonghamnidaman, damdangja-ga jamsi jari-reul biwotseumnida.

I am sorry, but the person in charge has stepped away for a moment.

메모 남겨 드릴까요? 돌아오는 대로 전화드리도록 하겠습니다.

memo namgyeo deurilkkayo? doraoneun daero jeonhwadeuridorok hagetseumnida.

Shall I take a message? I will have them call you as soon as they return.

When making or changing an appointment, ask about the other party's availability first.

혹시 다음 주 화요일 오후 두 시에 시간 괜찮으십니까?

hoksi daeum ju hwayoil ohu du sie sigan gwaenchaneusimnikka?

Would you happen to be available next Tuesday at 2 p.m.?

부득이한 사정으로 약속을 변경하고자 합니다. 양해 부탁드립니다.

budeugihan sajeong-euro yaksogeul byeongyeonghagoja hamnida. yanghae butakdeurimnida.

Due to unavoidable circumstances, I would like to reschedule. I ask for your understanding.

그럼 다음 주 화요일 두 시로 확정하겠습니다.

geureom daeum ju hwayoil du siro hwakjeonghagetseumnida.

Then I will confirm it for next Tuesday at 2 p.m.

If you cannot hear well during the call, politely ask the other person to repeat.

죄송하지만 잘 안 들려서요. 다시 한번 말씀해 주시겠어요?

joesonghajiman jal an deullyeoseoyo. dasi hanbeon malsseumhae jusigesseoyo?

Sorry, I cannot hear well. Could you say that once more?

성함과 연락처를 다시 한번 확인해도 될까요?

seonghamgwa yeollakcheoreul dasi hanbeon hwaginhaedo doelkkayo?

May I confirm your name and contact number again?

전화 주셔서 감사합니다. 들어가십시오.

jeonhwa jusyeoseo gamsahamnida. deureogasipsio.

Thank you for calling. Goodbye.

💡 Tip: Confirm the key points before ending the call. Leading with '다시 한번 정리하면~' (To recap once more) helps reduce misunderstandings.